Having worked at an independant mens clothing shop in the past, I like to think I know a little about how and how not to run one.
Ive just got off the phone from one of the employees at Zee & Co having received an email telling me the polo shirt I ordered 3 days ago is out of stock and therefore will be given a refund. The polo shirt I ordered was a plain black polo shirt from Lyle & Scott and was in the sale at half price. The lad at Zee & Co tried to explain to me that this isnt available anymore and that I would have to settle for what appeared to be the exact same polo shirt but at full price. A fine example of a company not keeping on top of their business.
I asked him to explain the differences between the polo shirt I bought and the polo shirt that is available at full price and lets just say he struggled to find any. Therfore I simply asked if I could just take the one available at the price I bought it for. To which he spoke to his manager and offered me a lousy 10% off.
I know for a fact he could of sold me this polo shirt at half price and still made a profit, instead Zee & Co have lost a customer. In this day and age you would think clothing stores like this would be trying to hold onto their customers!
The customer is always right. x